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Cashier FAQHow Do I make a deposit to my account?
In Order to make a deposit you must first download the Casino Fortune software. For complete step-by-step instructions on downloading and installing Casino Fortune, go to getting started section. You than need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your Casino Fortune account.
How long does it take to process my deposit?
Credit Card transaction are credited
to accounts upon approval. How Do I withdraw my winnings? To withdraw money from account go to Cashier and select the "withdraw" button. If you have made Firepay deposit(s) prior to your Withdrawal, the money you now wish to withdraw will automatically be refunded to your Firepay account. If you have withdrawn more than your total deposits, any amount in excess of those deposit amounts, will be refunded using your preferred method of payment selected by you. Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid delays. If this address has been changed please contact out Customer Service department at support@sunnygrp.com and also forward any utility bill bearing this new address. Please allow between 14 – 21 business days to be delivered. When selecting Wire Transfer as the preferred method for withdrawals, you will be asked to fill in your bank account details. There is a £20 deduction from your winnings to cover the transfer fee. You can track the status of your withdraw requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase. What is the "pending withdraws" screen? When you make a withdraw, your withdraw request remains "Pending" to be processed for a period of 72 hrs. which accommodates the reversal of all or part of your cashins to your casino account for continued play. By entering the "Pending Withdraws" screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed. I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request? As mentioned, all Withdraw requests awaiting to be processed show up in the "Pending Withdraws" screen in "Withdraw" section in Cashier, for about 72 hours from your initial Withdraw request date. You can cancel a Withdraw request as long as they show up in the "Pending Withdraws" screen, and return the requested amount back to your casino account for continued play. How can I follow up financial transaction operations? The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests. How much can I deposit to my Casino Fortune balance? The following limits of deposits apply for each deposit method: Credit
cards Bank
Draft / Personal Check Wire
transfer Is it safe to use my credit card at the Casino Fortune? Absolutely, we use the best security measures available today, such as the latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Gold Gate Casino is much safer than using it at your local department store. For further information, visit our Security section.
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