Technical FAQ

What do I have to do in order to play at the Casino Fortune?

In Order to play at the Casino Fortune you must first download our free software from www.casinofortune.com/download.asp.

The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Casino Fortune faster and the gaming experience more fun.

How long does the download process take?

The average download time is 12-15 minutes using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.

What's the name of the downloaded setup program?

setupcasinocf.exe.

Do I have to download every time I want to play?

Absolutly Not. You only need to download and install the casino once. The downloaded file is a small file of about 24.4MB. After installing the file, the casino is accessible from your computer's 'Start' menu, no additional download is necessary in order to play.

After downloading the software, what do I do next?

Double-click the icon of the downloaded program, setupcasinocf.exe. The installation wizard will guide you through the entire installation process.

What are the minimum system requirements?

Windows 98, ME, 2000 or XP
300MHz Pentium II or faster CPU with at least 128MB of RAM
Minimum screen resolution of at least 800 by 600 pixels with 16-bit ("High Color")
At least 100MB of free disk space.

Recommended configuration:

A faster processor
256MB of RAM
32-bit "True Color" screen mode.

Can I use Casino Fortune with a Mac computer?

For a Mac version, please try our Flash no download version.

How do I use Casino Fortune with AOL?

AOL users can use the Casino Fortune software with AOL version 3.0 or later.

What should I do if I receive a message "Account not found. Please verify your account information and try again."?

It is possible that you are trying to enter the DEMO mode casino with a Realmoney mode username and password or enter a Realmoney mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and email to support@sunnygrp.com and request your username and password, or just call our customer service toll free number at 1-888-349-3571.

What should I do if I can't find the Casino Fortune icon on my desktop?

If the Casino Fortune icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:

1. Click on the START menu at the bottom left corner of your screen.
2. Choose 'Find' then 'Files or Folders'.
3. Into the box that says 'Named:', type 'casino.exe' and click 'Find now'.
4. The computer will now search for the file.
5. Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
6. If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.

I was disconnected while playing for real money and my account balance increased, however when I logged off and back on again my balanced was not the same! Can you please explain?

When you are playing for real money and the casino freezes and you are disconnected the casino automatically switches to fun mode with a default starting balance of £1000.

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